Skip to content1. Return & Exchange Eligibility
We want you to love your purchase! If you are not completely satisfied, you may return or exchange your item under the following conditions:
✅ Items must be unused, unworn, and in original packaging.
✅ All tags and labels must be intact.
✅ Returns must be initiated within 8 days of receiving your order.
✅ Items purchased on sale or during promotions are non-refundable and non-exchangeable.
2. Non-Returnable Items
The following items cannot be returned or exchanged:
❌ Customized or made-to-order products.
❌ Items marked as final sale.
❌ Products damaged due to misuse, improper care, or washing errors.
3. How to Initiate a Return
To start a return or exchange, please follow these steps:
1️⃣ Email us at zeenatwardrobe633@gmail.com with your order number and reason for return.
2️⃣ Our team will review your request and provide return instructions.
3️⃣ Ship the item back to our address (return shipping costs are [customer/business responsibility]).
4️⃣ Once received and inspected, we will process your refund or exchange.
4. Refund Process
💳 Refunds will be issued to the original payment method within 10 business days.
📩 You will receive a confirmation email once the refund is processed.
⚠️ Shipping costs are non-refundable unless the return is due to a defect or wrong item received.
5. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 8 days with pictures of the issue. We will replace the item or issue a refund at no extra cost.
6. Contact Us
For any return, exchange, or refund inquiries, feel free to contact us at:
📧 zeenatwardrobe633@gmail.com
📞 0329-5964113
